No Access Policy summary
This summary provides an overview of our full No Access Policy.
Purpose
- Explains why we need access to your home for repairs and safety checks.
- Makes clear what happens if we can't get access and why this matters for your safety.
Key principles
- We need access to keep your home safe and in good repair.
- We will give you reasonable notice and arrange appointments at convenient times.
- We will listen to your needs and make adjustments if you are vulnerable.
- We will explain clearly what happens if access is not given and work with you to avoid this.
- We will take legal action or forced entry only as a last resort.
Objectives
- Gain access to carry out essential repairs and safety checks.
- Use a fair process with multiple attempts before taking legal action.
- Work with tenants to overcome barriers to access, including support for vulnerable households.
- Reduce missed appointments and keep homes safe.
Measuring success
- Repairs and safety checks completed on time.
- Higher percentage of successful access on first appointment.
- Fewer missed appointments and reduced need for legal action.
- Tenants feel informed and supported about why access is important.
- Positive feedback from tenants who needed extra help to provide access.
What this means for you
Allowing access is part of your tenancy agreement.
We will always try to agree a convenient time and make reasonable adjustments if needed.
If you don't give access after repeated attempts, we may:
- Recharge costs for missed appointments (£35)
- Take legal action or force entry in serious cases (for example gas safety, fire risk)