Decant Policy summary
This summary provides an overview of our full Decant Policy.
Purpose
- Explain what happens if you need to move out temporarily so we can carry out major repairs or improvements.
- Make sure the process is fair, clear, and causes as little disruption as possible.
Key principles
- We only ask you to move if it's unsafe or impossible to stay during the work.
- We will keep you informed and listen to your needs.
- We will provide support and cover reasonable costs.
- You are expected to return to your home when the work is finished.
Objectives
- Move you to safe, suitable accommodation if your home is uninhabitable.
- Cover moving costs and help with essentials.
- Offer extra support for vulnerable tenants.
- Keep you updated throughout the process.
Measuring success
- Repairs completed quickly and safely.
- Tenants return home as soon as possible.
- Clear communication and support provided.
- Positive feedback from tenants who have been decanted.
What this means for you
If your home needs major repairs and you can't stay there, we'll arrange temporary accommodation.
We will pay for removals and storage and help with extra costs like food if you're in a hotel.
You will stay a secure tenant and have the right to return.
You will get two offers of suitable accommodation.
If you have special needs or pets, we will do our best to help.