'No Access' Policy

14.1         We will monitor the number of appointments made and kept, ensuring the safety of tenants and the best use of resources.

14.2         We will utilise data analysis to identify where tenants are not actively engaging with the repairs and maintenance service. We will liaise with the Housing Management Team to share knowledge and understanding of a tenant's support needs and any vulnerabilities.

14.3         The processes and procedures adopted for no access appointments will follow the principles of the Environmental and Quality Management System (EQMS). This consists of the checking and verification of policies, processes, procedures, quality assurance, competency, and training.

14.4         A tenant or other service user who is dissatisfied with the application of this policy can raise an issue via Gateshead Council's complaints procedure.