'No Access' Policy

2.1         This policy meets the requirements of all relevant legislation and regulations relating to tenancies including the Housing Act 2004 (opens new window), Landlord and Tenant Act 1985 (opens new window), the Social Housing (Regulation) Act 2023 (opens new window), the Decent Homes Standard (opens new window) and the Regulator of Social Housing's Consumer Standards (opens new window).

2.2         This policy covers all works to tenants' homes that Gateshead Council is obliged to carry out but is unable to gain access. Gateshead Council's obligation is stipulated within tenancy agreements and leases. Tenants are required to give Gateshead Council access to their home to allow us carry out our duties (or rights) as a landlord. These include but are not limited to the following:

• urgent and emergency repairs, maintenance, or improvements
• routine repairs, maintenance, or improvements (or inspections generally) including where disrepair claims are made (ie where it is alleged that Gateshead Council has not fulfilled its repairing obligations)
• property safety works including asbestos survey/removal work, electrical testing and electrical works, gas safety checks and annual servicing, fire risk assessments and fire safety works, lift safety and water safety checks
• stock condition surveys
• visits to sustain tenancies and property management

2.3         This policy provides assurance to stakeholders that measures are in place to ensure compliance with regulations and to identify, manage and/or mitigate associated risks.

2.4         This policy applies to all council employees, tenants, contractors and other persons or stakeholders who may work on, occupy, visit, or use our buildings, or who may be affected by our activities or services.

2.5         All stakeholders should use the policy to ensure they understand the obligations placed upon Gateshead Council to maintain a safe environment for tenants and employees, within the home of each tenant, and within all communal areas of buildings and other properties we own and/or manage. Adherence to this policy is mandatory for all stakeholders.