Tenant Satisfaction Measures - results

From 1 April 2023, it is a regulatory requirement that all social-housing landlords in England must collect data on Tenant Satisfaction Measures (TSMs). Annually we must submit performance results to the Regulator of Social Housing as well as publishing on our website.

TSMs are designed to see how well landlords are performing in areas such as maintaining your home, ensuring your home is safe, respectful and helpful engagement, effective complaint handling and responsible neighbourhood management.

There are 22 Tenant Satisfaction Measures in total which include:

• 12 Tenant Perception Measures (TPMs)
• 10 Management Information measures (MI).

If you have any further questions about the Tenant Satisfaction Measures or would like to join with us and help shape our housing services now and in the future, please contact us.