Application Support Lead Level 4

Requirements 

• Apprentices aged 16 to 18 at the start of their training are required to achieve Level 2 Maths and English qualification, or GCSEs C/4 or above to complete their apprenticeship, if they do not already hold suitable equivalent qualifications. For those aged 19+ at the start of their training study can also be funded up to an approved level 2 in English or maths or both, achievement is not mandatory and employers can choose to opt out.
• 24 months on programme.
• 'Off the job' training must be provided (418 hours)
• Support from an employment mentor with monthly reviews.

What you'll do at work

• Application support and troubleshooting

• Systems, testing and implementation

• Data, analysis and performance monitoring

• Customer support and training

• Security, compliance and professional practice

Assessment methods 

• distance learning & assignment completion

• observations by tutor

• witness testimonies completed by mentor

• professional discussions

End point assessment 

End Point Assessment will take place in the final 3 months, dependant on learner progress. End Point Assessment will consist of:

• project report with questions and answers
• professional discussion underpinned by portfolio of evidence
• knowledge test