Medical Administrator Level 2 Apprenticeship

Requirements 

• Level 1 Maths and English, with Level 2 attempted or GCSEs C/4 or above

• a minimum of 30 hours working week - role must include processing of customer data

• 12 months on programme and 3-month window for End Point Assessment. Must be employed for 15 months

• 'off the job' training must be provided, a minimum of 6 hours a week

• support from an employment mentor with 4 weekly reviews

What you'll do at work

• knowing your customers
• understanding your organisation
• roles and responsibilities
• relevant legislation and regulations
• systems and resources
• product and service knowledge
• ensuring the customer experience is 'right first time'
• positively dealing with customer conflict and challenge
• effective communication and influencing skills
• team working
• professional image

Assessment methods 

• workplace/TEAMs 1-2-1 meetings

• observations in the workplace

• witness testimonies completed by mentor

• professional discussions

End point assessment 

End Point Assessment will take place in the final 3 months, dependant on learner progress. End Point Assessment will consist of:

• 1 hour workplace observation
• professional Discussion underpinned by portfolio of evidence