Complaints and representations procedure, adult social work
18. Complainants who are unhappy about the outcome of their complaint
Once the council has dealt with the complaint, the complainant may refer it to the Local Government and Social Care Ombudsman (LGSCO) and ask for it to be reviewed. The LGSCO provides a free and independent service.
Complaints may be registered with the LGSCO using their complaint form or by phone or post.
The contact details are:
The Local Government and Social Care Ombudsman (opens new window)
0300 061 0614
The Local Government and Social Care Ombudsman
PO Box 4771
Coventry
CV4 0EH
The LGSCO will not normally investigate a complaint until the council, or the provider has had an opportunity to respond and resolve matters.