Complaints and representations procedure, adult social work

1. Introducing our procedure

2. Statutory guidance

3. Scope of the procedure

5. Who can complain

6. Which complaints are not covered by the procedure

7. Our duty to co-operate

8. Complaints relating to care standards

9. Social care provider complaints

10. Professional disagreements and complaints

11. Time limits for making a complaint

12. Procedure before investigation

13. Investigation and response

14. Publication

15. Unreasonable behaviour and persistent complaints

17. Compensation

18. Complainants who are unhappy about the outcome of their complaint

19. Appendix 1 - Adult social care complaint investigation flowchart

Complaints and representations procedure, adult social work

15. Unreasonable behaviour and persistent complaints

Unreasonable behaviour or persistent complaints will be treated in accordance with the provisions set out in our Corporate Complaints Policy.

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