Complaints and representations procedure, adult social work
10. Professional disagreements and complaints
Professional disagreements can sometimes lead to complaints, particularly if a service user feels their concerns were not addressed adequately. In Gateshead joint protocols exist to manage situations where both professional disagreements and complaints are involved.
Professionals can raise a disagreement with a decision made by Adult Social Care through an Independent Disagreement Resolution process.
Gateshead SAB Escalation and Challenge Protocol V2 (PDF, 251 KB)(opens new window)
Such disagreements are not complaints and will not be dealt with via the Complaints and Representations Procedure.