Complaints and representations procedure, adult social work
5. Who can complain
A complaint under this procedure can be made by a person who:
- receives or has received services from Adult Social Care
- may be affected by the action, omission or decision of Adult Social Care.
A representative may complain on behalf of a person who:
- has died
- cannot make a complaint themselves due to mental or physical incapacity
- is a child or young person
- has given consent for the representative to act on their behalf.
If a representative wishes to make a complaint on behalf of a person who lacks capacity (within the meaning of the Mental Capacity Act 2005 (opens new window)) the council must be satisfied that this is appropriate. If we are unable to accept the complaint on these grounds, we will notify the representative in writing.