Complaints and representations procedure, adult social work

This procedure applies to all adults over the age of 18 and their representatives who approach the Council in relation to making a complaint or representation about social care provision.

It sits under the Corporate complaints and compliments policy .  

Aspects of the Council's Corporate Complaints Policy, such as the definition of a complaint, time limits for complaining and the approach to vexatious complaints and unreasonable complainants apply to complaints made under this procedure also.