Complaints and representations procedure, adult social work

This document is to outline how we will respond to complaints made about Adult Social Care Services, as defined in the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 ("the Regulations"). This legislation applies to local authorities, NHS bodies, primary care providers and independent sector providers who are responsible for providing NHS and social care.  

The following legal framework has been considered when producing this document:  

Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (“the Regulations”) (opens new window)  

Mental Capacity Act 2005 (opens new window)