Complaints and representations procedure, adult social work
9. Social care provider complaints
Where a complaint relates to the actions of a social care provider, consent will be requested from the complainant or their representative to share details of the complaint with the provider.
Once this consent has been received, details of the complaint will be shared with the provider as soon as is reasonably practicable.
Where a complaint relates in part to a social care provider and is in part for the council to consider, the council will confirm to you which parts of the complaint will be dealt with by the social care provider and which elements by the council. The council will also cooperate with the social care provider to ensure a coordinated response.