Mediation service
Mediation helps people resolve disputes, build understanding, and improve communication. The process is confidential and voluntary.
An independent specialist mediation service works with residents to find practical and fair solutions to disputes and conflicts.
Mediators provide a safe, structured, and neutral space for everyone involved to talk openly, rebuild understanding, and reach agreements.
Mediators are trained and impartial. They don't take sides or make decisions. They help both parties find common ground and mutual solutions.
How mediation works
- mediation is free, informal, and voluntary
- all conversations are confidential - nothing is shared without consent
- participants control what is discussed and agreed
If we believe mediation could help with your dispute, we may suggest it. If you agree, we then refer you to our mediation service.
A mediator will then:
- Contact each party separately to explain the process and answer questions.
- Arrange a session - usually at a neutral venue, or through 'shuttle mediation' (where the mediator speaks to each party separately).
Issues mediation can help with
Mediation can support residents to resolve issues such as:
- noise
- parking disputes
- pets or animals
- antisocial behaviour (ASB)
- damage to property
- litter
- verbal abuse
- preventing homelessness
- breakdowns in communication
Benefits of mediation
- you stay in control - all decisions are yours
- voluntary and flexible - you can withdraw at any time
- better outcomes - agreements reached together are more likely to last
- helps you live amicably alongside others, even if you don't become friends
How long it takes
Every case is different, but typically:
1 Initial call: up to 45 minutes (with each person separately).
2 Mediation session: around 2 hours (in person or via telephone shuttle).
How to ask for mediation
Speak to your Housing Support Worker or email [email protected] for more information.
If both parties agree to take part, a mediator will contact you to start the process.
What happens after you agree
A mediator will discuss your situation and what you'd like to achieve. They'll also speak separately with the other person. If both agree, a joint session (in person or via phone) will be arranged to explore solutions and reach an agreement.
Confidentiality
Everything discussed in mediation remains confidential. However, mediators must share information if there are concerns about child or adult safeguarding, or fraudulent or criminal activity.