Decant Policy

14.1         We will ensure that all repair and maintenance work within decanted properties has a quality assurance check, particularly in cases of housing disrepair claims. This will include specifically testing for compliance with legal and regulatory obligations and to identify non-compliance issues for correction. Other checks will be:

• post-work inspection regarding disrepair claims
• number of current decant arrangements
• quality checks of compliance with policies and procedures

14.2         A tenant or other service user who is dissatisfied with the application of this policy can raise the issue via Gateshead Council's complaints procedure.