Decant Policy
11 Competent persons
11.1 The decant process is administered via a specialist team within repairs and maintenance including Customer Care Officers, technical support, building surveyors, site manager and contractors.
11.2 Only competent operatives and contractors with the relevant training and accreditations will be permitted to carry out essential repairs and maintenance works.
11.3 We will check that our contractors hold the relevant qualifications and accreditations when we procure them, and subsequent checks will be completed on an annual basis. We will evidence these checks and each contractor's certification appropriately.
11.4 Only suitably competent consultants and contractors will provide third-party technical quality assurance checks.