Decant Policy

10.1         We consider good communication essential in the delivery of an effective repairs and maintenance service. Therefore, we will establish a tenant engagement strategy and communication programme. This will support tenants in their understanding of housing-related issues through regular consultation exercises.

10.2         We also aim to successfully engage with vulnerable and hard-to-reach tenants. We will share information clearly and transparently and will ensure that information is available to tenants via regular publications and information on our website.