Electronic Personal Education Plan completion guidance
3. Support and assistance with the system
Should you have any problems accessing your account, or difficulties in inputting or saving information, please contact the Welfare Call Support Helpline directly.
Welfare call support helpline: 01226 716333 or [email protected]
Alternatively, you can use the Mail messages section on the Mail button - Welfare Call for any queries or difficulties you have which are not linked to sign in problems. This can be accessed via the extranet https://extranet.welfarecall.com.
In the event of your query not being resolved by Welfare Call, or if it is in relation to more general advice around the content or process of a PEP, please contact the Virtual School Caseworker assigned to your school. To find the Virtual School Caseworker for your provision, please contact [email protected].