Direct payments reviews and monitoring

Direct payment review 

An initial review will take place 12 weeks after a direct payment has been setup, to ensure that it is running smoothly and to provide any further advice or support that may be needed.   

The review will identify if the direct payment is being spent appropriately and ensure that it is meeting the needs and outcomes as detailed in the Care and Support Plan.  

Monitoring 

The direct payment team will be able to monitor your direct payment prepaid card account. This will be done on a monthly basis to ensure that the funds in the account are being used appropriately and if necessary, any assessed contribution is being paid into the account.  

Money may build up in the account for various reasons, such as if you have been in hospital or you are not using all the allocated funding. If a surplus is identified, an audit of the account will be carried out. Any overpaid assessed contribution will be refunded to you and any overpaid council contribution will be recouped directly from the pre-paid card account following notification to yourself from the direct payment team.