Regulatory judgement improvement plan

Regulatory standard

Area of weakness

Intended outcome(s)

Regular reporting of damp and mould performance following implementation of Awaab's Law.

Transparent and accountable reporting aligned with regulatory expectations.

Benchmarkable performance data to drive continuous improvement.

Lead

Ian McLackland (Service Director, Repairs and building maintenance) 

Laura Atkinson (Service Manager, Repairs and voids)

Target completion

Step targets (where possible)

Short/medium/long term plans

Short Term

Report on current performance and targets.

Medium Term

Preparation work for implementation of Awaab's Law and comparison with previous position. 

Long Term:

Identification of further innovation possibilities / Sustained performance in line with Awaab's Law targets.

Organisational risks

1. Access to properties
2. Resource resilience

Potential impact on customers if we do not achieve intended outcome

1. Lack of visibility into service effectiveness
2. Prolonged exposure to damp and mould due to poor oversight

Current position

Damp and mould performance reported to various governing bodies. It is being reported monthly to Housing Portfolio, and six-monthly to Strategic Housing and HEHC Overview and Scrutiny Committee.

New damp and mould performance targets agreed to allow for external benchmarking scrutiny and comparison with other housing organisations. 

A progress report on the implementation of Awaab's Law is going to Strategic Housing Board on 5 February 2026.  

Team brief issued to all council staff on Awaab's Law and website has been updated to reflect new timescales.

To help customers identify typical causes of condensation in their home and some simple steps to prevent mould developing, an animation created by Wakefield Council has been published on the Council's website.

A project has been carried out to understand the barriers to no access from an organisational and customer perspective. An action plan is currently being developed to address the recommendations from this exercise.

RAG

Evidence

Reports to Strategic Housing Board, Housing Environment and Healthy Communities Overview and Scrutiny Committee (HEHC OSC), Housing Portfolio and Corporate Management Team.

Team Brief to staff on Awaab's Law

Link to website

Damp, Mould and Condensation Policy