1. Physical stock condition survey of all homes

Regulatory judgement improvement plan

1. Physical stock condition survey of all homes

Regulatory standard	Safety and Quality
Area of weakness	A proportion of homes do not have an up-to-date stock condition survey
Intended outcome(s)	All homes to have an up to date stock condition survey that is part of a 5 year rolling programme. Improved planning and prioritisation of investment, maintenance works and identification of potential risks.
Lead	Simon Chrisp (Housing Asset Manager)
Target completion	100% completion by the end of June 2026 (revised target)
Step targets (where possible)	None at this stage. Step targets will be developed for surveying programme 2026 to 2031.
Short/medium/long term plans	Short Term 100% by 30 June 2026 Medium Term Implement 5 year rolling programme from 2026 and resource or procure to match need. Long Term: Deliver programme and explore opportunities to increase impactfulness of each property contact.
Organisational risks	Capacity Access to properties Asset plans based on incomplete data Availability of resource internally / in market Changes to DHS and ability to adapt data collected
Potential impact on customers if we do not achieve intended outcome	Undetected hazards or deterioration in housing conditions Delayed maintenance leading to unsafe living environments Health impacts associated with cold / damp / property based risk Tenancy sustainability, property conditions that do not meet customer aspirations risk high turnover.
Current position	Surveying Partner remains on site progressing surveys, and in‑house resource continues to pick up surveys on a rota basis. All properties have now been contacted or visited at least once in an attempt to complete a survey, and revisits are now being scheduled as part of an escalation process. An increasing percentage of resource is now focused on previously surveyed homes, refreshing the condition data in line with a 5 year cycle. Completed routine repairs replacement and cyclical maintenance renewal information continues to be used to maintain and update the condition data. Outturn continues to improve and currently stands at 87%, Work continues towards the target of reaching 100% surveyed during the first quarter of 2026/27. The increased stock condition data indicates that the overall condition of our assets remains broadly in line with the assumptions and business plan forecasts previously held. Condition is generally good and investment requirements remain consistent with the age of the stock. While our external surveying resource has been essential in progressing the condition surveys, the additional data validation required and the overall value for money of customer/property contact time will be improved by internalising the process. As part of the Council's restructuring and review of capital delivery a dedicated internal stock condition resource will be embedded in to Asset Management. This enhanced approach will maximise the value of customer contact by enabling us to collect and validate both customer and property data more effectively. We recognise that external validation of condition data is an important assurance measure, and this will be built into the revised approach and will be rolled out across 2026.
RAG Rating	Amber - Partially on target
Evidence	Performance report - reported six monthly to Housing Environment and Healthy Communities Overview and Scrutiny Committee (HEHC OSC) and Strategic Housing Board and quarterly to Housing Portfolio and Housing Leadership Team. Performance Management Improvement Framework monthly update to Corporate Management Team and six monthly to HEHC OSC.