Regulatory judgement improvement plan

Regulatory standard

Area of weakness

Intended outcome(s)

All homes to meet the Decent Homes Standard.

Enhanced living conditions and tenant satisfaction.

Compliant homes that meet the aspirations of existing and future tenants.

Lead

Target completion

All homes to meet decent homes standard by end of March 2027.

Satisfaction that the home is well maintained - 71% (2025 to 2026) (TSM).

Satisfaction with major works - 97% (2025 to 2026 KPI).

Step targets (where possible)

Decent Homes Standard

98.67% by March 2026

100% by March 2027

No step targets for satisfaction that the home is well maintained or with major works as these are annual targets with no quarterly targets set for achieving these.

Short/medium/long term plans

Short Term

Achieve 100% stock condition to support robust, informed and accurate investment programme.

Medium Term

Migrate to and embed AssetCX software to support further understanding of condition / enhanced planned work delivery processes and housing quality based modelling and forecasting. 

Long Term:

To be developed after stock condition target reached.

Satisfaction that home is well maintained HouseMark benchmarking.

Short term:

71% (Median Quartile)

Medium term:

78% (Upper Quartile)

Long term:

To continue to achieve upper quartile satisfaction (As per RSH 2023 to 2024 results).

Organisational risks

1. Access to properties
2. Tenant Refusal
3. Affordability within Housing Revenue Account of additional pressures

Potential impact on customers if we do not achieve intended outcome

1. Exposure to non-decent housing
2. Increased health risks due to poor housing quality

Current position

Currently achieving 97.3% decency.

2024/25 Satisfaction the home is well maintained TSM result - 66%, with a proposed target for 2025/26 of 71%.

2025/26 Satisfaction with major works - 100% at the end of quarters 2 and 3, against a target of 97%.

RAG

Evidence

Performance report - reported six monthly to Housing Environment and Healthy Communities Overview and Scrutiny Committee (HEHC OSC) and Strategic Housing Board and quarterly to Housing Portfolio and Housing Leadership Team.

PMIF Monthly update to Corporate Management Team and six monthly to HEHC OSC.

Tenant Satisfaction Measure results published on website.