Claiming Universal Credit

The Government expects almost everyone to claim Universal Credit onlineand to have an online account.

This means when you apply for Universal Credit you will need an email address. If you don't have already have one you will need to set one up. 

You will need to prove who you are online. Introducing GOV.UK Verifyprovides more information on how to do this. 

You will also need:

  • your postcode
  • your national insurance number

If you are not eligible to claim Universal Credit, other benefits will be listed that you might be eligible for. 

Find out more about how Universal Credit is calculated and how to claim as a couple.

Help to get online 

The job centres at Gateshead and Blaydon both have a number of free public access computer's that you can use to make your claim. There are a number of locations across Gateshead that provide computers for you to use -whether that's for benefit claims or any other service/information you need. 

Computers available across Gateshead
locationdate/times/chargesadditional information
Gateshead Civic Centre, Regent Street, NE8 1HH (atrium, ground floor).Monday to Friday 9am to 4.30pm. No charge.Eight computers for general use.
Benefits Online, Civic Centre (ground floor).

Monday to Thursday 8.45am to 4.30pm
Friday 8.45am to 4pm.

Five self service computers with limited help available.
Birtley Hub, 16 Harraton Terrace, DH3 2QG.Monday-Friday 9.30am-3.30pm, no charge. No need to book.Call 0191 492 0434 for more details.
Chopwell Community Centre, Derwent Street, NE17 7HS.Friday 10am to 12noon, no charge.

Call 01207 562462. Just drop in.

If you need assistance this is only available on Wednesday between 10am and 12noon

Gateshead Citizen's Advice, Davidson Building, Swan Street, NE8 1BG. Monday to Friday 9am to 4.30am. No charge.Appointment only. Call 0344 245 1288

Council-run libraries

(Central, Birtley, Blaydon,Chopwell, Crawcrook, Pelaw, Wrekenton and Leam Lane).

Opening times vary. No charge.


Call 0191 433 8410 for more details and opening times.

Free taster sessions for those new to going online are also offered -for details of these call 0191 4338430 or ask at your local library.

While benefit advice is limited, digital support can be offered.

Gateshead volunteer-run libraries

(Dunston, Felling, Low Fell, Ryton, Whickham, Winlaton and Rowlands Gill).

Opening times vary. No charge.

Dunston and Winlaton charge an annual fee of £2 to use the computers.

Springwell Community Centre, Lanchester Avenue, NE9 8AL.Monday to Friday 9am to 2pm Call 0191 487 0169 
Wrekenton Hub, High Street, NE9 7JR.Monday, Tuesday and Thursday 9am to 5pm
Wednesday 9am to 4pm, Friday 9am to 4.30pm
Call 0191 433 6541
The Gateshead Housing Company (TGHC), Civic Centre (second floor).Monday to Thursday 9am-5pm
Friday 9am to 4.30pm
For use by TGHC tenants only. Help and support is available. 
Council housing offices. For use by TGHC tenants only. Contact your local office to book and check opening times or call 0191 433 5656.

If you have a laptop, tablet or mobile phone and need access to wifi, you can connect for free at

  • Bewicks, Gateshead civic centre, connect to GatesheadPublic
  • Gateshead town centre, connect to GoDigital_Wifi
  • Saltwell Towers cafe, connect to GatesheadPublic
  • all council run libraries

Help to make your claim

If you are unable to make a claim online at all, you can

  • Phone the Universal Credit Helpline for help and advice on making a claim. The number is 0345 600 4272, open Monday to Friday, 8am to 6pm. The text phone number is 0345 600 4272.
  • Use our assisted claim service which is available by appointment only. Please phone 0191 433 4646 to make an appointment.

Your work coach can help you to find

  • some basic support with your computing skills
  • help getting online
  • a suitable training course 

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