Public Health complaints policy
Monitoring and reporting
The council will maintain a record of the following matters in order to monitor these arrangements:
- each complaint received
- the subject matter and outcome of each complaint
- whether a report of the outcome of the investigation was sent to the complainant within the response period specified
An annual report will be prepared with the aim of summarising how many complaints it has received and which of these were well-founded, as well as how many complaints have been referred to the Local Government and Social Care Ombudsman. The report will also set out the subject matter of the complaints the council has received and whether there are any matters of general importance arising from the complaints. Where any action has been or will be taken to improve services as a result of complaints, these will also be set out in the annual report.