Public Health complaints policy

To repeat, If you make your complaint directly to the service provider, we will agree the response and any proposed actions with the service provider before their response is sent to you.  

If you make your complaint to the council, we will ask whether you consent to details of the complaint being sent to the service provider. If you do, we will send details of your complaint to the service provider as soon as possible. When your details are sent to the service provider, the council may consider whether it would be more appropriate for the complaint to be investigated by the service provider. If the council is satisfied that it would be more appropriate for the complaint to be investigated by the service provider, we will ask you whether you consent to this. If you do consent, we will notify you and the service provider. The service provider will then handle your complaint in accordance with the regulations.