Public Health complaints policy

The council will not consider the below under the Public Health complaints process: 

• a complaint by a local authority or a service provider
• a complaint by an employee of a local authority or a service provider about any matter relating to that employment
• a complaint which is made verbally and resolved by the next working day
• a complaint that has previously been made and resolved in the manner set out above
• a complaint that has previously been investigated under the Regulations
• a complaint that is being or has been investigated by the Local Government and Social Care Ombudsman  
• a complaint about an alleged failure to comply with a request for information under the Freedom of Information Act 2000
• any complaint about a scheme established under section 7 or 24 of the Superannuation Act 1972