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Rent Arrears Prevention and Recovery Policy
1. Introduction and objectives
2. Scope
3. Roles and responsibilities
4. Regulatory standards, legislation and approved codes of practice
5. Data and records
6. Tenant engagement
7. Implementation and training
8. Performance reporting
9. Service standards
10. Approval
11. Supporting information - Appendix 1 - Hierarchy of debts
11. Supporting information - Appendix 2 - Arrears prevention and recovery procedures
11. Supporting information - Appendix 3 - Write off and set aside

Rent Arrears Prevention and Recovery Policy

10. Approval

Strategic lead: strategic director
Name: Samantha Allcott

Strategic lead: service director
Name: Neil Bouch

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