Children and families service complaints and representations procedure

Listening to your experiences helps us spot problems early and make things better. We're committed to learning from complaints and using them to improve the way we work.

Our Complaints Team regularly shares trends and key issues with senior managers and service leads. This helps ensure that learning from complaints is passed on to frontline teams and used to shape better services. We also share performance data and feedback to support staff development and improve how we communicate with residents.

Each year, we publish a report that goes to Gateshead Council's Cabinet, Senior Leadership Team, and scrutiny committees. This report outlines the work of the Complaints Team, any changes to the complaints process, and how well the system is working.

We value your feedback and use it to improve our services

You might want to compliment someone who has helped you, suggest ways we could do things better or make a complaint. We want to make sure that the care services we provide are always of a high quality. However sometimes things can go wrong. If this happens, we would like to hear from you.

We will use compliments, comments and complaints to find out what is and is not working well, whether any of our processes need to be reviewed and to help us plan the way in which services could be delivered in future.

Tell us your views about children's services