Children and families service complaints and representations procedure

A statutory complaint may arise because of many things relating to Children's Social Care services and functions including: 

• An unwelcome or disputed decision 
• Concern about the quality or appropriateness of a service 
• Delay in decision making or provision of services 
• Delivery or non-delivery of services including complaints procedures 
• Quantity, frequency, change or cost of a service 
• Attitude or behaviour of staff 
• Application of eligibility and assessment criteria 
• The impact on a child or young person of the application of a local authority policy 
• Assessment, care management and review 

The above is not an exhaustive list. Some functions relating to care and supervision orders, adoption services and special guardian support services may also be subject to a complaint.