Children and families service complaints and representations procedure

In line with statutory guidance, we consider a complaint to be 'an expression of dissatisfaction or disquiet in relation to an individual child or young person, which requires a response'.

Children and young people often express complaints as 'problems not being sorted out'.

Complaints of a general nature which are not concerned with an individual case are likely to fall outside the statutory definition, as are anonymous complaints.

We have a separate procedure for complaints that fall outside of the statutory definition.