Children and families service complaints and representations procedure

While making a complaint, we will support children and young people by actively providing information and advice and offering advocacy services.

The Complaints Manager will ensure that a suitable person meets with the child or young person to discuss the complaints process and ensure any questions or concerns are fully responded to.

Although there is no requirement on us to provide an advocacy service in respect of adults under this procedure, we will consider how to meet the varying needs of adults particularly in relation to those whose first language is not English and those with communication difficulties.