Integrated Adults and Social Care Services and Children's Social Care Technology Enabled Care (TEC) Statement of Purpose 2025 - 2028
Phases of implementation
Proactive and preventative care services combine data-driven insights from Technology Enabled Care (TEC) solutions with human support from call handlers, responders, care workers, social care staff, and community groups. This collaborative model places individuals, families, and unpaid carers at the centre of care, ensuring they feel in control, connected, safe, and supported. The data gathered through TEC solutions informs decision-making based on each person's priorities and aspirations, enabling early intervention and tailored support. The approach focuses on building a network of relationships, resources, and technologies that offer timely help - empowering people to live the lives they choose. A step-by-step guide to launching proactive and preventative care services, based on common practice, is outlined below:1
Phase one - Strategy assessment and initial planning
Vision and purpose
The importance of starting with clear vision for new services
Governance
The need for strong project and programme management
Review of current services
Assessing and understanding existing services
Financial visibility
Completing a strong business case
Phase two - Preparation and planning
Service design
Developing operating models, including lived experience. Working with care providers
Workforce readiness
Managing workforce development and cultural changes
Technology assessment and selection
Identifying the right resources
Building the benefits case
Creating a case for investment and support
Evaluation
Measuring, monitoring and assessing performance and impact
Phase three - Implementation
Running a pilot
Managing a controlled version to test, validate, and refine
The standard operating model (beyond the pilot)
Creating a detailed overview for service delivery
Risk management
Completing a comprehensive risk assessment
Reporting
Establishing mechanisms for communication of progress
Phase four - Scale and optimise
Commissioning strategy
Ensuring rollout is based on outcomes not just technology buys
Service rollout
Phased expansion of services across broader geographical areas
Scale and optimise
Systematically identifying opportunities for enhancement
Continuing technology development
Taking advantage of the rapid development of new technology and solutions
Financial reporting
Mechanisms for communication of project's financial progress
Managing quality and standards
Maintaining rigorous benchmarks and performance criteria
1 Unlocking the Power of Proactive and Preventative Care Services, A practical blueprint for planning, implementing and scaling up (ADASS/ TSA)