Before you make a complaint about social care you might find what you need to report or request by using one of these options.
Make a complaint
Please check the options above before proceeding to make a complaint.
Give a compliment
Let us know if you have something positive to say about this service area.
By using one of the options above you're helping us free up our phone lines for urgent matters and for those who don't have access to a computer.
If you are unable to find an answer or would prefer to speak to someone you can contact us 9am to 5pm Monday - Friday. Calls may be recorded for training proposes.
If you have a general concern or query about Adult Social Care
Contact Adult Social Care Direct:
☎ 0191 433 7033
If you have a concern or query about a child
You should either contact your child's social worker, or you can contact the Children's Duty Team:
☎ 0191 433 2653
Ask us about support available for people who need an interpreter or a British Sign Language interpreter.