Damp, Mould and Condensation Policy summary
This summary provides an overview of our full Damp, Mould and Condensation Policy.
Purpose
- Keep homes safe, healthy, and free from damp and mould
- Respond quickly when problems are reported
- Protect tenants' health and wellbeing
- Prevent damage to homes and belongings
Key principles
- Zero tolerance for damp and mould
- Find the real cause and fix it first time
- Use data and inspections to prevent problems
- Support vulnerable tenants
- Keep improving through checks and reviews
Objectives
- Fix damp and mould problems properly
- Give tenants clear advice and updates
- Follow the law and best practice
- Protect homes from long-term damage
- Treat everyone fairly and with respect
Measuring success
- Repairs done on time
- Tenants happy with the service
- Regular checks and reports
- Fewer damp and mould cases
- Clear communication with tenants
Our timescales
- Inspect within 10 working days of a report
- Give findings within 3 working days after inspection
- Complete routine repairs within 20 working days, complex works within 90 working days, and emergencies within 24 hours
Report a repair
- Phone: 0800 408 6008 (Monday to Friday, 8am to 4pm)
- Email: [email protected]
- Online: My Housing Account
Damp and mould tips
Report damp or mould as soon as you see it
Keep rooms warm and ventilated where possible
Wipe away condensation on windows
Don't block air vents
Ask for advice if you're struggling to manage damp