Complaints

If you feel you haven't received the service you expected from us, we want to know about it.

By sharing your views on our services, you can help us to:

• put things right if we have made mistakes
• continually improve our services
• make sure we don't repeat mistakes

Depending on the nature of your complaint, we may deal with it differently. If this is the case, we'll tell you straight away and tell you what you need to do.

We annually report on our complaints and compliments performance. View the complaints and compliments annual reports.