Corporate complaints and compliments policy

Section 1 - Introduction

Section 2 - Council objectives

Section 3 - What is a complaint?

Section 4 - Making a complaint

Section 5 - What is excluded by the procedure?

Section 6 - How our complaints procedure works

Section 7 - The Stages

Section 8 - Referring complainants to the Local Government and Social Care Ombudsman or Housing Ombudsman

Section 9 - Data Protection

Section 10 - Persistent and vexatious complaints

Section 11 - Redress and remedies

Section 12 - Monitoring and review

Section 13 - Learning from complaints

Section 14 - Equality and human rights

Appendix 2 - Local Government and Social Care Ombudsman Complaint Handling Code

Appendix 3 - Housing Ombudsman Complaint Handling Code

Corporate complaints and compliments policy

Appendix 3 - Housing Ombudsman Complaint Handling Code

View the Complaint Handling Code 2024 on the Housing Ombudsman website. (opens new window)

Prev : Appendix 2 - Local Government and Social Care Ombudsman Complaint Handling Code

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