Corporate complaints and compliments policy
Section 10 - Persistent and vexatious complaints
89. Where a person persists in pursuing a complaint, which has no reasonable basis, or when the council has already taken reasonable action in response to the complaint the council will exercise its discretion as to when to restrict a person's contact with the council, in accordance with its Protocol on the Management of Unreasonable Complaint Behaviour (See Appendix 1), but the residents complaint will still be handled under the Corporate Complaints and Compliments Policy.