Regulator of Social Housing Inspection
Overview of the judgement
In April 2025, we received our first grading from the Regulator of Social Housing (RSH). Following a comprehensive three-month inspection RSH awarded us a C2 rating. The rating confirmed the need to improve in certain areas.
View the full Regulatory Judgement (opens new window)
Summary of findings
The inspection included meetings with:
- tenants
- staff
- councillors
- senior leaders
Along with reviews of policies, performance data, and attendance at key governance meetings.
We received positive feedback across all four consumer standards:
Safety and quality
Strong approach to keeping residents safe in their home.
Transparency, influence and accountability
Effective tenant engagement, listening to residents and implementing change in response.
Tenancy
Fair and transparent allocations process.
Neighbourhood and community
Strong partnership work tackling anti-social behaviour and promoting community cohesion.
Inspectors also recognised our accurate housing condition records and commitment to inspecting every home by the end of 2025.
Areas for improvement
The Regulator identified 13 areas requiring action, including:
- Tackling damp and mould more effectively.
- Reducing the repairs backlog and the time it takes to re-let empty homes.
- Making tenancy policies and information more accessible.
- Handling complaints better and learning from feedback.
- Improve how we collect and use tenant profile data to meet diverse needs.
What we've done already
We've already started making changes:
- Set up a dedicated complaints team and improved response times and service quality.
- Invested in our repairs service, recruited specialist tradespeople and improved monitoring.
- Making information easier to access and improving how we communicate with tenants.
- Started checking profile data during tenancy visits.
- Completed stock condition surveys to 84% of our homes - we will complete 100% by the end of June 2026.
What's next
In response to the judgement, we have developed a comprehensive Regulatory Judgement Improvement Plan. This outlines how each area will be addressed.
Regulatory judgement improvement plan
Regular meetings with the Regulator are being held to monitor progress. We will share updates with tenants, Members, and senior officers to ensure transparency and accountability.
Our goal is to achieve a C1 rating. This means not only meeting standards but also fixing problems quickly and preventing them from happening again.