Adult Social Care Local Account 2024/25

What are we going to do during 25/26

to continue to Implement our community led support model
redesign our Adult Social Care Customer Journey, focusing on preventing need and providing solutions at first point of contact
look to co-produce and maximise access and availability of information and advice, improving navigation and easy read information
to develop online assessment functionality, including financial assessments and care assessments
development of a prevention and early intervention strategy
continued work with TEC partners to develop solutions to common problems being face by those needing our services
finalise our Technology Enabled Care (TEC) Statement of Purpose, working with partners to embed tech enabled care

people have a positive experience when contacting Adult Social Care
people receive support to help resolve the issues they face, emphasising what they can do for themselves and what support is available
people are supported to recover well, and positive steps are taken to prevent care needs from developing or deteriorating
residents will be able to access flexible health and care support, when and where they need it

implement and monitor Caregivers action plan aligned to strategy
finalise and publish a young carers strategy
continually Improve information and advice support to Caregivers
published our Co-production Framework - Working Together for Change
set up our quarterly co-production steering group and establish our Co-production cafes
embed co-production in commissioning

we identify and support carers as early as possible
the voice of people with lived experience is heard and we work with them in true partnership to co-produce our Adult Social Care offer
people feel listened to and have access to local groups and community services with strong social networks
carers from seldom heard and minority ethnic groups have improved access to support which in turn reduces their isolation
our young carers feel seen and understood and feel confident about their futures

further development of our recruitment offer and workforce brand, including retention of our workforce
continue to develop opportunities for development and career pathways, including health and social care workforce
monitor and review workforce strategy action plan
embed learning offer for non-social care/social work staff
review of complaints and compliments process and procedures and implement learning across the service

a well-trained and resilient workforce, the right people with the right skills to provide the best possible care and support
career opportunities and progression at all levels, that have a range of exciting and interesting roles
a positive and inclusive culture for staff, promoting an ethos of inclusion and diversity

progress new extra care housing developments
redesign and implementation of new residential care home contract
to undertake recommissioning or realignment of contracts with VCSE organisations
undertake review of respite and day services provision
implement outcomes-based commissioning approaches in all new areas of commissioning activity
review approach to quality assurance and improvement of commissioned services
review the Council's own Enablement and Independence Service in the context of the wider care sector in Gateshead
develop a commissioning toolkit to support skills enhancement
build in technology to all new frameworks to support the use of technology enabled care
to develop a new quality pathway for contract and quality management for providers

people more in control of their care and support, provided by staff who are connected to the communities they work in
care delivery with providers that improves service availability and efficiency.
residents will be able to access flexible health and care support, when and where they need it