Taxi and Private Hire Vehicle Complaints and Compliments
Gateshead Council Taxi and Private Hire Driver Complaints and Compliments
We are responsible for ensuring that only fit and proper people hold a licence to drive Hackney Carriages and Private Hire vehicles.
If you wish to make a comment about a journey or driver/vehicle, please contact the Licensing Team. Complaints will be investigated thoroughly.
If possible, please include:
- The registration of the vehicle
- The plate number of the vehicle (attached to the rear of the vehicle)
- Make, model and colour of the car
- Date and time of incident
We will then contact you for more information if necessary and keep you updated on the progress of your complaint.
If you have had a positive experience with a licensed driver we would also like to hear from you. The majority of licensed drivers work hard to provide a good service to the residents of Gateshead and this should be recognised.