Tenancy Management Policy

Gateshead Council collects, holds and processes a considerable amount of information, including personal information about the tenants and residents it serves. To allow it to provide services effectively, the council recognises that this information is important to tenants and residents and that it is responsible to tenants and residents for the information it holds about them. As such, it takes seriously its responsibilities under the UK General Data protection Regulation and the Data Protection Act 2018. Gateshead Council is the processor for the information which it collects, holds and processes. This means that the council must look after all the personal information which it collects and uses and make sure that this is done so proportionately, correctly and safely.

In addition, Gateshead Council collects and processes personal information to allow it to allocate homes and to manage and improve its services. This may involve sharing your personal data with other organisations that are contracted to carry out services on its behalf. This includes services to you such as repairs but also services to the council such as fraud detection provided by credit reference agencies and the police. It also includes other services provided by organisations such as the police and the fire service. These organisations are obliged to keep your personal information safe and secure. The council may pass on certain personal information to other organisations (such as local authorities, the courts, or the police) where this is requested or the council has a legal requirement to do so, such as during a criminal investigation.

Gateshead Council will ensure personal information of all tenants (new, existing and former) is:

• stored lawfully
• processed in a fair and transparent manner
• collected for specific, explicit and legitimate for the purpose
• kept up to date and held only until it is no longer required
• shared only with other organisations for legitimate processing, the prevention of fraud or with the person's explicit consent

A tenant's express consent is obtained to deliver a tenancy management service during the completion of the sign-up process.