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    Tenancy Management Policy

    4 Regulatory standards, legislation and approved codes of practice

    4.1         Regulatory standards

    We must ensure we comply with the Regulator of Social Housing's regulatory framework and consumer standards for social housing in England. The new consumer standards were introduced on 1 April 2024 and detail the four consumer standards which landlords are required to comply with, including:

    • The Safety and Quality Standard - which requires landlords to provide safe and good quality homes and landlord services to tenants. This includes stock quality; decency; health and safety; repairs, maintenance, and planned improvements; and adaptations.
    • The Transparency, Influence and Accountability Standard - which requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints, when necessary, influence decision making and hold their landlord to account. This standard incorporates Tenant Satisfaction Measure requirements.
    • The Neighbourhood and Community Standard - which requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
    • The Tenancy Standard - which sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords.

    The Social Housing (Regulation) Act 2023 will change the way social housing is regulated and may result in future changes to this policy.

    4.2        Legislation

    The principal legislation applicable to this policy is:

     

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