Domestic Abuse Policy

Service standards

Our service standards have been developed and informed by victims and survivors, ensuring that these focus on the areas that are important to them. The service standards are referred to throughout this policy.

We believe that everyone has a right to live a life free from domestic abuse. We are committed to working with residents and other agencies to support victims and survivors and hold perpetrators accountable for their behaviour.

What you can expect from us:

• following a report of domestic abuse in council tenancies we will contact victims and survivors within 24 hours
• we will take all incidents of domestic abuse seriously and listen to you
• we will carry out a risk assessment to determine the level of support needed
• we will discuss working with other support services and submit referrals with your consent, for example with the Domestic Abuse team, police, social care
• victims and survivors will be offered a range of security measures to help them feel safe in their home
• we will treat any information shared by victims and survivors confidentially unless there is requirement to share information to protect others