The Gateshead Compact 2024 to 2027

Successful implementation of the compact will rely on:

1.    A robust monitoring, review and accountability structure

2.    An ongoing commitment to working together closely, changing cultures and working differently

3.    A programme of awareness-raising and education about the compact, particularly for public-sector commissioners. This will be led by Connected Voice in their role as the VCSE infrastructure support organisation for Gateshead.

Monitoring and accountability

• The implementation of the compact will be overseen by a joint oversight group, supported by Connected Voice and Gateshead Council. This is currently the Gateshead VCSE Relations Improvement Group.
• The actions relating to each commitment will be monitored by this group and by Connected Voice in their role as VCSE infrastructure support organisation for Gateshead.
• Progress will be reported to the Health and Wellbeing Board annually.
• A biannual review of the compact will be undertaken to assess impact and working practices and this will be reported to Gateshead Health and Wellbeing board who will provide guidance on whether or not the outcome of the report demands further scrutiny by Cabinet.
• As part of progress reporting, information will be shared about any positive impacts emerging from using the compact.

Resolving disputes

• Each signatory organisation has its own complaints resolution process. This section relates to disputes about compact compliance.
• The joint oversight group will aim to resolve disputes about compact compliance as early as possible. This is because disputes can be damaging to relationships and can result in wasted resources.
• Wherever possible the group will work to find a solution that at least partially meets the interests and needs of both parties.
• However, in cases where it has not been possible to resolve a dispute in a timely and satisfactory way, a dispute may lead to a formal complaint via the existing complaints procedure of an organisation.
• Partners accept mistakes can happen and will respond positively when this is highlighted.