Tenant Annual Report 2025

Over the past year, our Housing Support teams have helped hundreds of people across Gateshead, including young people, refugees, veterans, and those affected by domestic abuse. We've helped people stay safe, settle into permanent homes, and access the support they need.

What we achieved in 2024/25

Support for veterans

• promoted the Armed Forces Outreach Service (AFOS), leading to 58 referrals - 22 more than last year
• AFOS and partner organisations raised £10,000 to help veterans with rent, bills, and household essentials

Additional support

• used £5,000 in funding to help 24 over-25s households get essentials like furniture and flooring
• gave £5,000 in supermarket vouchers to help 35 young people buy everyday items

Domestic abuse support

• investigated 416 reports of domestic abuse
• took legal action against three perpetrators
• installed 105 safety measures, like security lights and new locks, in homes to help victims stay safe

In the next 12 months:

For veterans

• launch the Catterick Outreach Project to support veterans in MOD housing—funded by £30,000 from the Forces in Mind Trust and the National Lottery
• hire a new Armed Forces Development Worker and create a Facebook page and website

For victims of domestic abuse

• update our Domestic Abuse Policy with input from tenants and partners
• provide 46 supported accommodation units, including emergency and longer-term housing
• create tailored support for older victims of domestic abuse