Tenant Annual Report 2025
Section 7: Tackling damp and mould
The introduction of Awaab's Law in 2025 sets clear rules for how we must respond to cases of damp and mould. We're committed to making sure your home is safe, healthy, and comfortable.
What we achieved in 2024/25
- with your help, wrote a new Damp, Mould and Condensation Policy which clearly sets out how we aim to tackle damp and mould
- set up a specialist team to deal with damp and mould
- gave specialist training to staff who diagnose and fix these issues
- delivered awareness training to councillors and frontline teams in housing, health, and social care
- updated our website advice and added a 24/7 online form to report problems
- started preventative work in empty homes before new tenants move in
- successfully resolved 88% of reported damp and mould cases
- spent £140,000 fixing damp and mould in empty homes
How we fix damp and mould
Depending on the cause, we may:
- top up loft insulation
- upgrade bathroom and kitchen extractor fans
- check and clean wall cavities, and add insulation if needed
- insulate homes with T-fall roofs
- fill gaps around windows to stop draughts
- check radiators and upgrade them if needed
- fit positive air vents and energy-saving light bulbs
- review the repair history of your home and nearby properties
In the next 12 months:
We will fully implement the new rules under Awaab's Law:
- inspect damp and mould reports within 14 days
- start repairs within 7 days if needed
We'll also:
- track how long it takes to fix issues
- measure how many homes are affected
- use drones to inspect damp caused by water leaks
Find out more about how we deal with damp and mould and report any issues.