Tenant Annual Report 2025

You need to request permission before you make any improvements or alterations to your home. This is to ensure that the work is safe, appropriate, and doesn't cause damage to the property or affect other tenants. By seeking permission first, you help us to keep accurate records, avoid potential legal or financial issues, and ensure that any work meets building and planning regulations. It also protects your tenancy, as unauthorised alterations could lead to complications or even breaches of your tenancy agreement. 

What we achieved in 2024/25

• 2730 requests were received, of these 1089 were new requests and 1641 were retrospective requests
• 962 requests were completed. Average time to compete new requests was 30 days and retrospective requests was 60 days 

In the next 12 months: 

Using your feedback, we are reviewing how we deal with your requests to make alterations aiming to make it easier and quicker, and more supportive. 

We will focus on how we can:  

• streamline and digitise the process
• be clear about roles, responsibilities and decision making
• provide easy-to-understand guidance on what types of changes need permission