Tenant Annual Report 2025
Section 17: Antisocial behaviour
We know how important it is to feel safe where you live. That's why we take all incidents of antisocial behaviour seriously - whether it's noise, vandalism, harassment, or anything else that causes disruption. We work closely with tenants, the police, and other services to deal with problems quickly and effectively.
How we performed in 2024/25
Tenant Satisfaction Measure | 2023/24 | 2024/25 |
Satisfaction with how we handle antisocial behaviour | 60% | 60.5% |
Number of antisocial behaviour cases opened per 1000 homes | 54.83 | 53.2 |
Number that involves hate incidents per 1000 homes | 1.49 | 1.1 |
What we achieved in 2024/25
- responded to over 1,000 reports of antisocial behaviour, with most resolved without needing legal action
- helped people affected by hate crime and hoarding, working with other services to offer support
- carried out nearly 1,500 property suitability and risk management checks
- worked with the police and other partners to tackle serious cases and protect those at risk
- reviewed our Antisocial Behaviour and Hate Crime Policy with tenants to make sure it meets national standards
- involved tenants in shaping services through workshops and support groups like "Less is More", which helps people affected by hoarding
In the next 12 months:
- launch a new Antisocial Behaviour and Hate Crime Policy with clear service standards
- improve how we handle noise complaints and hoarding, making sure people get the right help
- use tenant feedback and complaints to keep improving our services
- introduce a Good Neighbourhood Management Policy to set clear expectations for respectful behaviour and how we deal with minor neighbour disputes
- keep working with other services to strengthen resident support and keep communities safe
- support community-led groups to raise awareness and help shape how services are delivered