Tenant Annual Report 2025
Section 15: Supporting you throughout your tenancy
We're here to support you throughout your tenancy, whether you've just moved in, want to make changes, or are planning for the future. Our goal is to make sure you feel confident, informed, and secure in your home.
What we achieved in 2024/25
- visited 1,351 new tenants to offer support, with 90% of these visits happening within the first eight weeks
- made targeted support visits to over 2,000 homes where people might need extra help
- introduced automated welfare calls for residents living in older people's housing schemes
- updated our website to make it easier to find older persons' housing, with photos, maps, and details for each location
In the next 12 months:
- work with tenants to update the Tenancy Agreement, so it clearly explains your rights and responsibilities
- improve the sign-up process by introducing digital e-signatures, making it quicker and easier to get started